SALES & SHIPPING TERMS
NO CHARGE FOR SHIPPING TO ORDERS IN THE US
![[PayPal Logo]](http://www.comfortparts.com/Shopping_Cart/images/paypalLogo.gif)
ComfortParts.com uses PayPal to handle credit card processing. Founded in 1998, PayPal, an eBay Company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.
PayPal has quickly become a global leader in online payment solutions with 40 million account members worldwide. Available in 38 countries around the world, buyers and sellers on eBay, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal.
PayPal has received close to 20 awards for technical excellence from the Internet industry and the business community at large -most recently the 2003 Webby Award for Best Finance Site and the 2003 Webby People's Voice Award for Best Finance Site.
Located in San Jose, California, PayPal was acquired by eBay Inc. in October, 2002.
Once your order is shipped, it will arrive within 2 to 7 business days. Your order will be shipped via USPS, UPS Ground, and special carrier as needed. If you have any questions about the shipping of your order, please e-mail us at info@comfortparts.com.
Prices cannot be guaranteed and are subject to change without notice. Oral quotations prevail for the day quoted. Written quotations will be honored for thirty (30) days from the day quoted.
Please note, expected shipment times are when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.
Special Order/Custom Order items require some additional time before they can be shipped.
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
All prices quoted and are listed on our web site are our customers' net costs in United States Currency. Prices and terms herein are subject to change without notice. Market Sensitive Commodity items will be priced according to current Market Conditions.
Please check all information carefully. All custom orders are non-returnable. Any order that the product is not a standard stock item or is a custom order for product made to your specifications. WE HAVE A NO RETURN / NO REFUND POLICY ON ALL CUSTOM ORDERS. WE WILL NOT ACCEPT ANY RETURNS NOR ISSUE ANY REFUNDS.
All Products will have a 1-year warranty from date of purchase. ComfortParts.com will repair or replace the product at its option from date of purchase. Shipping and Handling charges are not covered under this one-year warranty. Purchaser will ship defective part to ComfortParts.com at there own expense. Purchaser agrees that there will be a Shipping and Handling charge on all warranty exchanges of parts and equipment. ComfortParts.com is not responsible for any labor charges of parts or equipment of any kind. Purchaser should have a License qualified person to install, service or repair their appliances.
Equipment and or Parts that have been installed are not returnable. All products still in their original shipping container that have not been opened or installed may be returned, with authorization approvable from our parts department within 10 days from purchase date. There will be a 25% restocking fee on all parts and equipment returned with approval by our parts department.
If purchaser orders a product incorrectly from our web site it may be returned to ComfortParts.com by these Conditions
1) As long as the product purchase has not been installed or damaged in any way.
2) The purchase product is in its original shipping container.
3) All return items are subject to a 25% restocking charge.
4) Purchaser must pay shipping and handling charges of product back to ComfortParts.com.
5) Purchaser gets an authorization approval code from ComfortParts.com.
6) It is within 10 days from the date of original purchase, no exchanges or returns are allowed after 10 days.
Make sure to print or save electronically any records related to your online transactions. This will help you keep track of shipping dates and other details of your transactions.
For assistance with online orders, website navigation or online products and projects contact our Customer Service Center by e-mail at info@comfortparts.com
ComfortParts.com
P.O. Box 1543
Blue Springs, MO 64013
ComfortParts.com will not be responsible for damaged freight. It is the responsibility of the consumer to inspect all merchandise immediately upon delivery and to properly file all freight claims to obtain replacement equipment or compensation for repairs.
All products are inspected, checked, and packaged by the manufacturer prior to release to the carrier. Upon delivery to the carrier, the shipment technically becomes your property. We specify that all equipment items be securely strapped to a wooden pallet prior to shipment, which greatly reduces the likelihood of damage during transit. But in spite of our best efforts, shipping damage can and does sometimes occur.
Here's how to protect your self:
Before signing the delivery receipt, make sure you have received all the items specified on the bill. If anything is missing from the shipment, note this on the delivery receipt and have the driver sign your copy.
Always note any external damage to cartons on the delivery receipt and have the driver sign your copy.
We highly recommend that you unpack each carton in the driver's presence and carefully inspect each item. Note any damage on the delivery receipt and have the driver sign your copy. Contact the carrier immediately to file a claim.
If you discover concealed damage after the driver has left, immediately call the carrier and request inspection. Keep all packing materials and contents in the same condition as when the damage was discovered
It is a good idea to take pictures immediately after discovering concealed damage in order to support your claim.
If the equipment delivered appears to be damaged beyond repair, please refuse the shipment and write on the shipping documents exactly why you refused the delivery. Make sure you get a delivery receipt from the trucking delivery person with your remarks written on it. This will permit us to obtain a new unit from the factory and have the trucking company handle the problem they caused.
Once shipped, all equipment sales are final. Deliveries refused for reasons other than shipping damage (see above) will be subject to any applicable return shipping charges plus a 25% restocking fee. At our option, we'll repair or replace any defective product for a full year following the original date of purchase. Shipping and delivery charges are not refundable, however the purchaser will not be billed for shipment of the replacement. Purchaser may return the part under warranty to ComfortParts.com only after first receiving an authorization return number in email from our parts center, a copy of which must accompany the product being returned. Purchaser must pay for all shipping expenses for the returned product, and in turn, ComfortParts.com will pay all shipping costs for the repacement part.
All the equipment we sell is new and is covered by the full manufacturer's warranty. Warranty service work can be performed by any properly licensed HVAC contractor, but please be aware that labor charges are not covered by the manufacturer or by ComfortParts.com. Specific warranty periods can be found on our site on each product's specification page.
Always check with your city's Department of Building and Safety for specific permit and installation requirements before beginning an installation. Most municipalities require a building permit whether you are replacing the components of an existing HVAC system or installing a new system from scratch. Separate or additional permits might also be required for any new gas lines or electrical circuits. In general, homeowners are entitled to file building permits themselves as long as the work will be limited to the homeowner's own property. Pulling a building permit means an inspector will sign off on your work, which protects you and your property. We also recommend that you have your local gas company inspect and start up any new or replacement furnace installations. Most utilities will do this for you free of charge.
Before you begin any repairs or installation on your heating and or air conditioning systems, consult all manufactures safety warnings and procedures. If you are not comfortable or have no experience working with electricity or with natural gas we would highly recommend calling your local independent contractor for service.
|
